Terms and Conditions

The following terms form the agreement between you and Mr Fortune whenever you open an account, place a wager, or otherwise use our platform. Registering confirms that you have read and accepted them.

Agreement and Licensing

Mr Fortune is operated under licence MGA/B2C/445/2017 granted by the Malta Gaming Authority. The licence governs the fairness of our games, the segregation of player funds, and the standards applied to our complaints handling.

Access is permitted only where online gaming is lawful in your place of residence. Residents of New Zealand are responsible for satisfying themselves that participation is consistent with local law, and we do not offer advice on that question.

We may amend these terms to reflect regulatory developments or changes to the service. Revisions are published here with an updated revision date, and continued play after publication signifies acceptance. Where a change materially reduces your rights, we will notify you in advance.

Account Registration and Verification

One account per person, household, IP address, or shared device is permitted. Duplicate registrations are consolidated or closed, and any advantage obtained through them is reversed.

The details you supply must be accurate and kept current. Withdrawals are released only to instruments held in the account holder's own name, and a mismatch between registration details and payment details will delay settlement until it is resolved.

Verification checks may be requested at registration, before a first withdrawal, or at any later point where our compliance obligations require it. Accounts that remain unverified after a reasonable period may be suspended, with deposits returned to source once ownership is confirmed.

You are responsible for the confidentiality of your credentials. Activity conducted through your login is treated as your own unless you have reported a compromise to us and we have had a reasonable opportunity to act.

Deposits, Wagering, and Withdrawals

Funds credited to your balance are held in accounts kept separate from operational capital, consistent with Maltese player-funds requirements. Balances do not earn interest and the platform is not a savings or payment facility.

Withdrawal requests are reviewed within twenty-four hours during business days. Settlement times thereafter depend on the payment method, ranging from near-immediate for e-wallets to several banking days for card refunds and bank transfers.

A minimum turnover requirement applies to deposited funds before withdrawal. Deposits cycled through the platform with negligible play may be returned net of processing costs, as such patterns are inconsistent with normal use and attract anti-money-laundering scrutiny.

All game outcomes are produced by certified random number generators supplied by licensed studios and independently audited. Where a demonstrable malfunction affects a round, that round and any resulting payout are void.

Promotional Offers

Each promotion carries its own conditions covering qualifying deposits, wagering multiples, maximum stake while a bonus is active, game weightings, and expiry. Those specific conditions take precedence over the general statements in this section.

Bonus funds are ring-fenced from cash until the applicable turnover is satisfied. Requesting a withdrawal before that point forfeits the outstanding bonus balance and any winnings attributable to it.

Strategies designed to extract guaranteed value — low-risk hedging, coordinated play between linked accounts, or stake patterns inconsistent with genuine entertainment — will result in the offer being withdrawn and, where appropriate, the account being closed.

Liability, Complaints, and Governing Law

The platform is provided on an as-available basis. Mr Fortune is not liable for losses caused by connectivity failures, third-party outages, or scheduled maintenance, and our aggregate liability in any dispute is limited to the balance held in the affected account.

Complaints should be directed to our support desk first, where a written acknowledgement is issued within twenty-four hours and a substantive response within ten working days. Unresolved matters may be escalated to our approved alternative dispute resolution body and thereafter to the Malta Gaming Authority.

This agreement is governed by the laws of Malta, and the courts of Malta hold jurisdiction over any dispute arising from it. Should any provision be found unenforceable, the remainder continues in full effect.

Where to Get Support

• Mr Fortune Support — [email protected] and 24/7 live chat within your account
• Malta Gaming Authority Player Support Unit — mga.org.mt
• Approved Alternative Dispute Resolution provider, details available on request from support

Gambling involves financial risk and no outcome is guaranteed. Participants must be eighteen years or older. Please review the Responsible Gaming page before you play.