Contact Mr Fortune Support in New Zealand
Need help with a deposit or withdrawal? Reach Mr Fortune support from New Zealand via 24/7 live chat, email or the FAQ — answers in minutes.
Whether it is a pending withdrawal, a bonus balance that looks off or a verification document you are unsure about, write to us here and we will sort it out. The more detail you add, the faster our team can resolve it.
Which Channel to Use
Most questions from New Zealand players are about money moving in or out, and those are best handled in live chat. The team is available 24 hours a day, seven days a week, and an agent can look at your account while you are still on the line — useful when a deposit has not landed or a withdrawal is sitting in review. Support is offered in English, Spanish and French.
For anything that needs a document attached — identity checks, proof of address, a screenshot of a payment confirmation — email support is the better route. Written requests also give you a record of the conversation, which helps if a case runs across several days.
The FAQ covers the questions that come up most often: accepted payment methods, minimum deposits, bonus wagering terms and account verification. Checking it first will frequently save you a message.
What to Expect
Live chat replies typically arrive within minutes. Email is answered in order of receipt, so include your registered account details, the amount involved and the payment method you used — incomplete messages are the main reason a case takes longer than it should.
Verification is the step players ask about most. Standard checks require ID, proof of address and confirmation of your payment method, and processing usually takes around 48 hours once everything has been received. After approval, e-wallet withdrawals generally clear in one to three business days, while cards and bank transfers take three to five.
Mr Fortune operates under a Malta Gaming Authority licence, and responsible gambling tools — deposit, loss and session limits, time-outs and self-exclusion — can be set from your account or arranged with support. Play is restricted to those aged 18 and over.