Responsible Gaming at Mr Fortune

Mr Fortune builds its platform around the idea that play should remain a leisure choice, never a financial strategy. This page outlines the safeguards we maintain and the steps you can take to keep your gaming within comfortable boundaries.

Our Commitment as an MGA Licensee

Mr Fortune operates under licence MGA/B2C/445/2017 issued by the Malta Gaming Authority, and player protection obligations sit at the centre of that authorisation. Our compliance staff review account behaviour patterns, promotional exposure, and payment activity on a rolling basis to identify players who may benefit from an intervention.

Every member of our customer care team completes structured training on problem gambling indicators before handling live conversations. Where a conversation suggests distress, the agent is authorised to pause promotional contact immediately without waiting for a supervisor decision.

We do not market to individuals who have closed an account for wellbeing reasons, and we do not offer incentives designed to reverse a self-imposed restriction. Once a protective measure is applied to a Mr Fortune account, it is honoured for its full duration.

Tools Available in Your Account

Deposit ceilings can be configured on a daily, weekly, or monthly cycle from the safer gaming panel. Reductions apply the moment they are confirmed; increases are held for a cooling period of twenty-four hours so that the decision is never made in the middle of a session.

Reality checks interrupt play at intervals you choose, displaying elapsed time and net position for the current session. Many New Zealand players set these at thirty-minute intervals, though shorter cycles are available for anyone who prefers tighter feedback.

Short breaks of twenty-four hours, seven days, or thirty days suspend wagering while leaving withdrawals available. For longer periods, self-exclusion of six months or more closes the account entirely and removes it from every marketing list we maintain.

Recognising When Play Has Shifted

Gambling that has stopped being recreational rarely announces itself in a single dramatic moment. It usually shows up as small changes: sessions that run past the hour you intended, deposits that arrive from a card you had reserved for something else, or a growing reluctance to discuss the topic with people close to you.

Chasing behaviour deserves particular attention. If a losing run prompts a larger stake rather than a break, the outcome you are pursuing has become financial rather than recreational, and the odds have not changed to accommodate that shift.

Sleep disruption, irritability when unable to play, and postponed obligations are all documented markers. Any one of them appearing consistently over a few weeks is reason enough to apply a limit and speak with someone qualified.

Protecting Minors

Registration with Mr Fortune requires you to be at least eighteen years old, and we verify identity documentation before permitting withdrawals. Accounts opened with falsified age details are closed and any winnings are forfeited.

Households sharing a device should consider filtering software such as Gamban, Net Nanny, or GamBlock, all of which restrict access to gambling domains at the system level. Store your login credentials securely and never enable password autofill on a shared computer.

Support for New Zealand Players

Free, confidential help is available throughout New Zealand and does not require a referral. Counsellors are experienced with gambling-specific concerns and can also assist family members affected by someone else's play.

Mr Fortune will supply a complete record of your account activity on request, which many counselling services find useful during an initial assessment. Contact support and the file will be prepared within seventy-two hours.

Where to Get Support

• Gambling Helpline Aotearoa — 0800 654 655, free 24/7 telephone and text support across New Zealand
• Safer Gambling Aotearoa — free face-to-face and online counselling, safergambling.org.nz
• Mr Fortune Player Protection Team — [email protected], responses within 24 hours

The information on this page is provided for general awareness and does not constitute medical, psychological, or financial advice. If gambling is affecting your health, finances, or relationships, please consult a qualified professional or contact one of the services listed above.